Refund & Cancellation Policy

Footprint offers a free trial period for new users. During the trial you have full access to evaluate the platform at no cost. Once the trial period ends and a paid subscription begins, no refund will be issued on the basis of the trial experience — the trial itself serves as your evaluation period.

You may cancel your monthly subscription at any time. Cancellation takes effect at the end of your current billing cycle. You will retain access to the platform until the end of the period you have already paid for. No partial or prorated refunds are provided for unused days within a billing cycle.

You may cancel your yearly subscription at any time. Cancellation takes effect at the end of your current annual billing cycle. You will retain full access until the end of the year you have already paid for. No partial or prorated refunds are provided for unused months within the annual period.

Where applicable consumer protection law grants you a statutory right of withdrawal or cooling-off period (for example, under EU Directive 2011/83/EU or the Israeli Consumer Protection Law, 1981), you may exercise that right within the legally mandated timeframe. In such cases, refunds will be processed in accordance with the applicable law.

To exercise a statutory refund right, contact us at support@footprintscout.com with your account email and a clear statement of your request.

The following are not eligible for refund:

• Subscriptions after the free trial period (outside statutory rights).
• Partial or unused portions of a billing cycle.
• Accounts terminated due to Terms of Service violations.
• Promotional or discounted plans explicitly marked as non-refundable.

You can cancel your subscription at any time from the Settings page in your account. Cancellation is immediate — no future charges will occur — but access continues until the end of your paid period.

For questions about this policy or to exercise a statutory refund right, email support@footprintscout.com.